FAQs

 

How much is the shipping fee?

For USA, we offer free standard shipping. Please allow 7 business days. 

For Canada, there is a flat standard shipping rate of $9.99. This usually ships within 1 to 3 weeks. 

For all other countries outside of the USA, there is a flat standard shipping rate of $14.99. This usually ships within 1 to 3 weeks.

*Any orders over 4lbs is subject to a higher shipping rate. 

When will my order arrive?

There is no definite and fixed number of days for the arrival of the product. Please allow 2 - 3 weeks for the product to arrive to you if you are outside the USA.

 

Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be sure that you are 100% sure about purchasing the product before proceeding to checkout. 

 

Do you have a return policy?

We accept returns up to 14 days after delivery if the item is unused and in its original package. We will refund the full order amount minus the shipping costs. However, the customer is responsible for the shipping cost of the returned item.

 

Where can I contact you in case of concerns with the products?

You can reach us by sending us an e-mail on our Contact Page or sending us a message on our social media platforms.